Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help!

Our products can be returned within 7 days of the original purchase of the product.

To be eligible for a return, please make sure that:

– The product was purchased in the last 7 days
– The product is in the original packaging 
– The product isn’t used or damaged
– You have the receipt or proof of purchase

Smoking products that have been opened and used will not be eligible for a refund or exchange on any grounds. A lack of satisfaction with any product should be made apparent to the relevant manufacturer.

Products that do not meet these criteria will not be considered for return.

PLEASE NOTE: The refund amount will exclude the original shipping cost paid.

Please contact us before you send the product:

– By phone number: 0141 552 0127
– By email: sale@smokelounge.co.uk
– By visiting this page on our website: Contact Us

Exchanges

To be eligible for an exchange, please make sure that:

– The product was purchased in the last 7 days
– The product is in the original packaging 
– The product isn’t used or damaged
– You have the receipt or proof of purchase

Exchanges are also accepted as long as the above criteria is met, the customer will be required to enclose their original shipping cost in their return parcel so that the outgoing cost has been paid for.

In the case that the outgoing shipping cost has not been included, the customer will receive a refund for their order excluding the original shipping cost.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Smokers Lounge.

Orders containing Cigars (part or whole) shipped outside the UK will be dispatched with tracking number, however in the event of customs or excise duty being applied by the buyer’s country laws the liability will be the sole responsibility of the buyer. 

SMOKE LOUNGE IS NOT LIABLE FOR CHARGES (VAT, TAX OR DUTY) OCCURED ON ANY GOODS SHIPPED OUTSIDE THE UK.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

– By phone number: 0141 552 0127
– By email: sales@smokers-lounge.co.uk
– By visiting this page on our website: Contact Us