Products purchased from this website are delivered via various couriers. These include;
All products purchased from our online store carry the following delivery estimations;
- For all items purchased for delivery within the UK, delivery is expected within 1-3 working days.
- For all items purchased for delivery out with the UK, delivery is expected within 3-5 working days.
- Please note: Orders will NOT be left unattended, a signature is required for the courier to record successful delivery.
We endeavor for your item to be with you as soon as possible, we take all reasonable steps to ensure the fastest delivery – on all items large or small. The above delivery times are out with our control, however in the 20 years of trading online within our Amazon store and online shop – it’s extremely rare our customers wait in excess of the delivery times stated above.
If your order is being delivered by APC, and you have not received your order after 2 working days. We urge customer to follow these instructions:
- Enter your delivery postcode here.
- Contact your local depot using the contact number provided to rearrange delivery or collection.
- Your reference/consignment/tracking number will be included on your dispatch confirmation email. If you did not receive this, please check your spam inbox, otherwise do not hesitate to get in touch.
Should the courier return the parcel back to us due to no contact from the customer, we will refund the order excluding the delivery fee.
We request our customers to kindly respect a potential delay in deliveries during festive periods throughout the year.
Should you have a concern or have not received your item, contact – 0141 552 0127 or email us at – email@example.com. We will endeavour to find the reason for any lateness, however cannot accept liability, unless the item arrives damaged or does not arrive at all.
Items We Cannot Deliver
– Regretfully, we are unable to deliver Cuban cigars to the USA, due to international restrictions.
– We also cannot deliver lighters outside the UK, due to restrictions imposed by our couriers because of the gas / lighter fluid lighters contain.